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Oct 15, 2017, 8:43 am
#2851
davetravels
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Originally Posted by apodo77
Is there some FAA rule specifically outlawing passengers from looking at the airlines monitors?
I've had a GA or 2 say that to me, too - - not recently. As a former part-time travel agent, I can usually understand some of the stuff on the screen fairly quickly. I'm usually looking during times of IROPS or VDBs for flight availability, but, having EF on my phone more or less makes looking at the screen unnecessary.
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Oct 15, 2017, 8:51 am
#2852
MSPeconomist
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The screen might have proprietary information as well as the names and other details of individual customers. I would expect that DL policy is that nonemployees can't have access to this information. However, perhaps there's a similar rule (or should be a similar rule) for DL employees without a need to know, for example if someone isn attempting to fly nonrev. [I've seem employees traveling with families go behind the podium and attempt to rebook themselves during IROPs while (paying) customers wait in line for the available seats.]
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Oct 15, 2017, 8:57 am
#2853
Widgets
Join Date: May 2015
Posts: 2,881
Originally Posted by apodo77
Is there some FAA rule specifically outlawing passengers from looking at the airlines monitors?
I dont know if the FAA cares, but Delta wants to protect its customers privacy, and gate agents have everyones full names and possibly other PII displayed at any given moment, so gate agents are trained to protect that by reminding customers not to look at the screen.
Ive experienced this when a customer wants to look at my monitor while Im assisting him/her, but I have other customers info. displayed so if I let him/her look, theyd see other peoples SkyMiles numbers, itineraries, full names, dates of birth, phone numbers, email addresses, etc. Most people wouldnt want strangers to see that info without a need to know it.
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Oct 15, 2017, 8:59 am
#2854
MSPeconomist
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Originally Posted by Widgets
I don’t know if the FAA cares, but Delta wants to protect its customers’ privacy, and gate agents have everyone’s full names and possibly other PII displayed at any given moment, so gate agents are trained to protect that by reminding customers not to look at the screen.
I’ve experienced this when a customer wants to look at my monitor while I’m assisting him/her, but I have other customers’ info. displayed so if I let him/her look, they’d see other peoples’ SkyMiles numbers, itineraries, full names, dates of birth, phone numbers, email addresses, etc. Most people wouldn’t want strangers to see that info without a need to know it.
I would feel the same way about a random DL employee (not a GA or phone agent) looking at the information, yet nonrevs frequently invite themselves to go behind the podium and look at screens at the gate.
I hope fact, why should a GA be able to see my phone number and email address? It's not like they're going to contact me when my flight is delayed.
canadiancow likes this.
Oct 15, 2017, 9:26 am
#2855
fpmurphy
Join Date: Jan 2012
Posts: 585
I have noticed an uptick in missing out on upgrades when I am #1 for 1 this year for both F and C+.
And such shenanigans are not confined to ATL. i see them regularly on DTW-NRT flights with upgrades to C+ seats.
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Oct 15, 2017, 9:30 am
#2856
davetravels
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Originally Posted by MSPeconomist
I would feel the same way about a random DL employee (not a GA or phone agent) looking at the information, yet nonrevs frequently invite themselves to go behind the podium and look at screens at the gate.
I hope fact, why should a GA be able to see my phone number and email address? It's not like they're going to contact me when my flight is delayed.
Not that it really bothered me - it just surprised me a little, but, one time, a PIT GA who I'm chummy with - -
We were talking about an award trip I had booked - NOT the trip I was flying that day, and he commented - Wow! You booked that for XX thousand mile? How did you do that? . . . . Then he said - and you have X million miles in your account, too! 
It just seemed odd to me.
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Oct 15, 2017, 9:34 am
#2857
fpmurphy
Join Date: Jan 2012
Posts: 585
Originally Posted by Widgets
I dont know if the FAA cares, but Delta wants to protect its customers privacy, and gate agents have everyones full names and possibly other PII displayed at any given moment, so gate agents are trained to protect that by reminding customers not to look at the screen.
Ive experienced this when a customer wants to look at my monitor while Im assisting him/her, but I have other customers info. displayed so if I let him/her look, theyd see other peoples SkyMiles numbers, itineraries, full names, dates of birth, phone numbers, email addresses, etc. Most people wouldnt want strangers to see that info without a need to know it.
Why should a GA be able to see my email address or phone number or much of my other PII in the normal course of business? Only in extraordinary circ*mstances, should a GA be able to see such information.
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Oct 15, 2017, 9:46 am
#2858
flyerCO
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Originally Posted by apodo77
Is there some FAA rule specifically outlawing passengers from looking at the airlines monitors?
Nope. GA love making up rules. There's rules on sharing personal info to others, though not sure if it's FAA, DOT, or state.
In fact I had one agent make comments and then tried to tell me I had no right to see what they commented. A quick email to DL along with a legal quotation and I got to see what was written. DL had to own up to agent breaking rules once I got to see the comments.
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Oct 15, 2017, 9:56 am
#2859
apodo77
Join Date: Apr 2011
Location: Treasure Coast, FL
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Posts: 4,579
Originally Posted by flyerCO
Nope. GA love making up rules. There's rules on sharing personal info to others, though not sure if it's FAA, DOT, or state.
In fact I had one agent make comments and then tried to tell me I had no right to see what they commented. A quick email to DL along with a legal quotation and I got to see what was written. DL had to own up to agent breaking rules once I got to see the comments.
Next time I am near a monitor I am going to take a peek so I can ask the GA the specific rule banning me from looking at said monitor if they say something. 
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Oct 15, 2017, 10:47 am
#2860
MSPeconomist
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Originally Posted by flyerCO
Nope. GA love making up rules. There's rules on sharing personal info to others, though not sure if it's FAA, DOT, or state.
In fact I had one agent make comments and then tried to tell me I had no right to see what they commented. A quick email to DL along with a legal quotation and I got to see what was written. DL had to own up to agent breaking rules once I got to see the comments.
I'm surprised DL caved so easily on something like this.
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Oct 15, 2017, 11:09 am
#2861
flyerCO
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Originally Posted by MSPeconomist
I'm surprised DL caved so easily on something like this.
It happened in CA, (LAX) and even if I hadn't quoted the rules, I believe the agent at CS would've shared. Agent ssemed genuinely concerned an agent would, 1)do what they did and 2)document what and why they did it.
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Oct 15, 2017, 11:09 am
#2862
Allan38103
Join Date: Jul 2009
Programs: none
Posts: 1,671
Originally Posted by davetravels
I don't know. It's just a pic I found, but, I'd luv to hear the story about the crazy lady from the DL flight at SAT!
Awwww!
You can't trust anything you see on the internet these days.
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Oct 15, 2017, 11:12 am
#2863
davetravels
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Originally Posted by Allan38103
Awwww!
You can't trust anything you see on the internet these days.
Why? Were you actually hoping that the police yanked someone off a plane for being upgraded improperly?!?
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Oct 15, 2017, 11:15 am
#2864
flyerCO
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Originally Posted by davetravels
I don't know. It's just a pic I found, but, I'd luv to hear the story about the crazy lady from the DL flight at SAT!
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Oct 15, 2017, 11:45 am
#2865
CHOPCHOP767
Join Date: Apr 2012
Location: MIA
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Posts: 1,798
Originally Posted by apodo77
Next time I am near a monitor I am going to take a peek so I can ask the GA the specific rule banning me from looking at said monitor if they say something.
and then show them the United App seatmap and ask: why can't you do this?
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